Tuesday, August 26, 2008

Zack Noyce, you are my hero!!!

So after my previous post about cable TV frustrations, I received a helpful little tip from Zack. The advice he gave me paid off big time today!
I went to the park this morning with the boys. When I got home there was a Comcast (yes, Comcast) guy walking around my house. I was surprised to see him there because we had an appointment scheduled for tomorrow, but he said he thought he was stopping by just to check things out before the appointment. Ok, whatever. He was glad that I was home and wondered if I would be around for a while so he could call someone to help him out for a few minutes.

6 Comcast trucks, 2 contractors and a Supervisor later, they had replaced our outside lines, our family room cable and cable box, rechecked all of the connections inside the house, promised a refund on all previous service charges (yes, they actually did charge us $28.50 per visit even though they were trying to fix the original installation and none of them actually did the job anyway... but if you really want me to rant you can call me and listen away to your hearts' content) and credited our account because of the problems. They are also sending out a couple of guys to replace some cable lines inside the walls sometime next week - for free of course. Wow! What a turn around!

Comcast has gone from my least favorite company in the world to one that I am actually happy with, provided the cable continues to work of course. =)
Thanks Zack. You are the best!

4 comments:

ShaNae said...

Yeah, Zack has a talent for these sorts of things. We actually really like Comcast now. You just have to know who to talk to for things to get done, and suddenly the world becomes a brighter place. I'm so glad things worked out so well.

Zack said...
This comment has been removed by the author.
Zack said...

Don't thank me. Thank The Consumerist (www.theconsumerist.com)

Heather said...

So COOL!!